 |
 |
 |
About the Service |
|
|
|
|
How can Swiftcall offer such a good deal? 
Our parent company KDDI, buys the best rates from the best quality Telephone companies in the world and because we buy so much, we can get even cheaper rates which we can in turn, offer to you.
Can I call anywhere in the world?
Yes you can! Swiftcall Unlimited not only provides FREE destinations but also very low rates for all other world destinations. These very low rates are exclusively available to Swiftcall Unlimited customers. Click here for the Unlimited cost calculator.
Which destinations are FREE with Swiftcall Unlimited?
Swiftcall Unlimited is unbeatable in its choice of free destinations around the world
We offer free calls to any one of the following: Argentina, Australia, Austria, Belgium, Brazil Rio De Janeiro, Brazil Sao Paulo, Canada/Canada mobile, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong Mobile, Hongkong, Ireland, Italy, Korea (South), Malaysia, Netherlands, New Zealand, Norway, Peru Lima, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, UK, USA, USA mobile, Venezuela - caracas.
How do I make calls to non-free destinations?
If you wish to call somewhere which is not on the list of free destinations, you can do so by adding additional credit to your account. Calls to the non-free destinations are charged per minute. Click here for the Unlimited cost calculator.
Is there any time limit on free calls?
Our security measure ensures calls are free for the first 75 minutes talk time. If you wish to talk longer for free, simply hang up and call again. You can of course continue your call beyond 75 minutes but it will be charged at 3.5p per minute.
Which credit cards are accepted?
Visa, Mastercard, Switch, American Express and JCB.
How do I add additional calling credit?
Your credit card details are stored in Swiftcall’s secure system. You will not be asked to enter your full card details each time you add calling credit.
First access Account Management:
Follow ‘Account Management’ voice prompts
All top-ups will be for £10.
How do I use Swiftcall Unlimited?
Can I use the service for business purposes?
Swiftcall Unlimited is only for residential users. For details of our business portfolio please click here.
Can I call from abroad?
Calling from abroad is not possible with Swiftcall Unlimited. If however, you are interested in this feature, we have another product which may be of interest to you - please click here for more details.
What should I do if I move house?
Please inform us of any address changes so that we are still able to process your credit/debit card payments. In addition, if moving house results in a change to any of your registerd numbers please make us aware of this, as calls are only permitted from the numbers you have registered. To change any of your registered details, please inform us by post. Please make sure to include your account number, password, new address and telephone numbers. |
|
|
|
Joining Swiftcall Unlimited |
|
|
|
|
Can anyone join?
This offer is open to all UK residential customers who are able to register a landline or a mobile telephone number. If you are a business customer, please visit our business website
Do I need a BT landline?
You can use Swiftcall Unlimited whether you're a BT or cable customer. A FREE phone access number is provided for you to connect to Swiftcall. You do not need a landline, as unlike most operators, the Swiftcall service is mobile phone friendly too. We've even included a 0207 access number, so you can make the most of your free minutes on your mobile phone package.
When can I start using my account?
You can start using the account as soon as you receive your Welcome Pack (sent by post) which contains a unique Address Validation Code which you use to unlock your account.
How many phone numbers can I register with Swiftcall Unlimited?
You can regiter two phone numbers because unlike other operators, you can register one landline and/or one mobile, so you can make the most of your FREE call while out and about.
Do I need any special equipment to use this service?
No you don’t. Swiftcall Unlimited is extremely user friendly and requires only a landline telephone or a mobile phone.
I already have a Swiftcall Residential account. Can I have this package as well?
If you already use one of our Pay as You Talk services, you will need to close this account before applying to join Swiftcall Unlimited.
Is there a minimum contract period?
Swiftcall Unlimited aims to give you flexibility as well as savings, so the minimum contract length is only 1 month. |
|
|
|
Billing |
|
|
|
|
How will I be charged?
Swiftcall Unlimited is charged via credit/debit card.
How do I pay for the following month?
Your monthly subscription fee is deducted from your credit/debit card.
When do I pay for the monthly charge?
The day on which you enter your Address Validation Code decides the date on which you’ll be charged every month.
If you entered your code on the 31st, 30th or 29th of the month, the date of payment may vary due to some months having fewer days. To check when your next payment is due please:
First access Account Management:
Follow the ‘Account Management’ voice prompts
Are there additional charges?
A call to a free destination over 75 minutes in length, will be charged at 3.5p per minute. You will need to have added additional calling credit to your account. If you have not done so, your call will be terminated automatically when it reaches the 75- minute limit. If you wish to keep making free calls, just hang up before you reach 75 minutes and call again. Calls to non-free destinations will be charged per minute. To check out our low rates to these destinations click here. |
|
|
|
Account Security |
|
|
|
|
Why is it not recommended to share my account with others?
It is unwise to share your account with others, as your credit/debit card number is registered to your account. This means that the people who you share your account with, could add additional calling credit to your account using your credit/debit card and would then be in a position to make calls to non-free destinations.
What is a Password and why do I need it?
When you open your account, we will ask you to provide us with a password. This password will be used when you wish to change your account details, to ensure that nobody but you can change your registered details.
What is the Address Validation Code?
The Address Validation Code is a unique code that you’ll receive with your welcome pack. This code is needed to unlock your account the first time that you intend to use it. Simply dial the access number provided and follow the instructional voice prompts.
Why have an Account number and PIN?
To ensure that it is only you who can use the account, we will ask you to enter a PIN when you intend to make a call. This PIN will be a 4-digit number, specified by you when you sign up. The account number is used when you wish to update any of your account details.
Are my credit/debit card details are secure?
Yes. Your credit/debit card details are extremely secure, as your account number and PIN protect them. To add additional credit to your account (this is the only service that your credit/debit card can be used for) you have to use your registered telephone number and dial your unique PIN.
What happens if I lose or can’t remember my PIN?
You can contact us by sending online e-mail form or phone customer service on 0845 033 8463 to change or retrieve yousr PIN. Your password will help us to confirm your identity.
How can I prevent someone else using my account?
It is your responsibility to keep your account details safe. Please do not share your account details with anyone else, as we will not refund any transactions resulting from this. |
|
