SWIFTCALL, a major brand of KDDI Europe Ltd
Part of our success is recognising dynamic, resourceful individuals when we see them. We are constantly on the lookout for bright, enthusiastic and energetic people to join the workforce. KDDI Europe Limited offers a challenging, interesting and friendly place in which to work. So, if you are interested in the vacancy(s) below and the opportunity to join a leading international telecommunication company, please forward your CV to the Human Resources Department, stating your salary expectations and quoting a contact telephone number.  Please ensure you state the relevant Job Reference Number in the title of your email (i.e. Ref 7/07). NO AGENCIES PLEASE.

CURRENT VACANCIES

Ref 8/07 NOC Technician
Working either 4x12 hr day shifts followed by 4 days off, followed by 4x12 hr night shifts followed by 4 days off, or Monday to Friday, 9am to 5.30pm, the successful candidate will be physically and mentally able to cope with shift work.  You will cover operational and maintenance tasks for KDDI Europe and will be expected to be proactive in suggesting changes and improvements.  Trouble shooting, contacting the customer to explain issues, recording information, escalation etc will all be part of this role. Knowledge of X21, SDH, ATM, G703/704, frame-relay, ethernet, TCP/IP, MPLS, SS7, ISDN, BTNUP, ISUP and Windows (Word, Excel, PPT etc) is essential as are good communication skills in English and preferably Japanese too.

Ref 8/09 – Support Engineer
The post-holder will be responsible for general problem solving with customers networks, servers and firewall by remote access, telephone help and on-site support from 8am each weekday. More in depth problem solving skills will be needed to resolve customer issues with PCs, Mac, Linux, e-mail applications, MS Office and the customer's applications, which will also be via remote access, telephone assistance and on-site support (at the customer premises when necessary). A wide knowledge and proficiency in CISCO PC, Mac, Linux software including Microsoft products such as Server/Office/Mail Client is required as is basic knowledge, skills and experience in security products and KDDI service products (email, hosting and telephony). General knowledge of networking and routing is also needed, together with a good command of both English and Japanese, excellent reporting, sharing of data and communication skills and the ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience is required combined with a solid administration background and a keenness to get involved and support all customer service areas within the London office.

Ref 8/10 – Network Field Engineers x 2
The successful candidates will be responsible for carrying out a variety of technical and co-ordination tasks, to meet or exceed our customer requirements in a professional and timely manner to ensure total customer satisfaction.  Duties will include (but not limited to) - Receiving and handling a variety of customer fault calls from NOC, directly from customers or other KDDI technical divisions, by email or telephone; Updating Trouble ticket systems and customer documentation, with fault history; Contacting and co-ordinating 3rd party suppliers or other KDDI resources, to help achieve trouble resolution; Notifying the LM or PM of any issues which require escalation, of any customer complaints and of any customer requirements or new business opportunities; Visiting customer premises with 3rd party vendors as and when required for project or maintenance contract work.
Key competencies include WAN and LAN network knowledge and installation/ troubleshooting experience of at least 1 year, fluent Japanese/English Speaker, excellent communication skills, strong work ethic, reliable time keeping and attendance, strong time management/multi tasking & organisational skills, flexible approach and able to work outside of normal working hours when requested.

Ref 8/14 - Telephony Engineer
A new position has become available for a Telephony Engineer. The successful applicant will have knowledge of x21, SDH, ATM, G703/704, Frame Relay, Ethernet, TCP/IP, MPLS, be experienced in RTP (VoIP) and telephony systems such as Cisco and Avaya, SS7, ISDN, BTNUP, ISUP, SIP, H323 and IP Centrex as well as all Windows applications. They will be required to make reports, design, develop and modify the Telephony system, troubleshoot on a broad range of capabilities and have a keen interest in developing their knowledge of the field. This position requires strong communication and explanation skills, fluency in Japanese and English and a willingness to get involved with the operations and maintenance of the Division.

Ref 8/16 - Project Manager
A Project Manager is being sort for our Solutions Division. The successful candidate will work closely with the Network Field Engineers and will help shape the project team around the customer requirements. They will manage schedules, costs and resources and will be expected to gaining customer satisfaction. The post holder will also be required to receive and handle customer requests and enquiries via email and phone, maintain installation and fault history, liaise and coordinate with 3rd party suppliers to assist with troubleshooting, identify issues which require further action from customer complaints, customer requirements to new business opportunities and attend customer callouts/meetings for project or maintenance work. Other tasks include producing reports, coordinating customer projects from installation to maintenance, partaking in the division's 24 hour maintenance rota and travel on business occasionally. Experience with LAN/WAN network for installation and troubleshooting, a basic knowledge of Unix/Windows servers, excellent communication skills and fluency in Japanese and English, the ability to research and investigate, a proven customer service experience, excellent time management as well as the ability to multitask and flexibility are all necessary for this position.

Ref 8/17 - Carrier Administrator
The post-holder will carry out a variety of complex analysis to reflect the pricing effect on the wholesale telecommunication industry and will provide efficient administration and excellent service for telephone switched voice trading with International telecommunication carriers. Responsibilities will include efficient and accurate IDD coding and pricing analysis, making suggestions re optimal pricing for international wholesale clients with regards to the telecommunication industry, recording and updating daily pricing data in a timely and accurate manner and monitoring coding changes and suggest best breakouts based on current pricing strategy. The successful candidate will also need to maintain clear and well organised audit trails including order form records, work requests, invoices and other paperwork. Other tasks include work in liaison with telecom engineers to cope with coding and routing registrations, reconciling accounts, producing and amending credit notes and issuing invoices and providing other administrative work for telephone switched voice trading with international carriers. Skills and experience should include strong analytical skills, combined with excellent commercial problem-solving ability, fluency (in both written and oral) English and accounting experience at an intermediate level is desirable. Candidates must have a professional work ethic and be a team player, who are able to multi-task and are comfortable working under pressure.

Ref 8/18 - System Engineer
The post-holder will be responsible for general problem solving with customers MS-Office, customer's applications, networks, servers and firewall by remote access, telephone help and on-site support varying from 8am - 4.30pm to 9am - 5.30pm each weekday. Duties will also include maintaining the customer's equipment (CISCO, Juniper, PC, Server, LAN and Internet). More in depth problem solving skills will be needed to resolve customer issues with PCs, Mac, Linux, e-mail applications, which will also be via remote access, telephone assistance and on-site support. A wide knowledge and proficiency in PC, Mac, Linux software including Microsoft products such as Server/Office/Mail Client is required as is basic knowledge, skills and experience in security products and KDDI service products (email, hosting and telephony). General knowledge of networking and routing is also needed, together with a good command of both English and Japanese, excellent reporting, sharing of data and communication skills and the ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience is required combined with a solid administration background and a keenness to get involved and support all customer service areas within the London office.

EMPLOYEE BENEFITS:
KDDI offers the following employee benefits
	25% discount on face value of disposable cards
	35% extra credited to your residential account each time you top-up
	your account
	Pension scheme
	Health Care
	Travel benefits
	Employee of the Quarter Award
	'Recommend a Friend' scheme. If an employee recommends
	someone to KDDI that is later employed (fulfilling various criteria) a payment is made to the employee who recommended the candidate.

If you are interested in finding out more about joining KDDI or the Swiftcall Division please write to:

Helene Webb
Human Resources Manager
KDDI Europe Limited
Atlas House
1 King Street
London
EC2V 8AU

FAX : 020 7507 0005
Online form : click here